FAQs.

 

By Appointment Only

After hours and weekend appointments are available by arrangement. 

 

24 hr Cancellation Policy

We make every effort to accommodate clients’ differing schedules. While we can — and do — feel personally sympathetic to issues that can arise, you must notify me at least 24 hours in advance if you wish to reschedule your appointment to avoid bearing a 50% cancellation fee. This ensures the best opportunity for all clients to receive services and respects my time and livelihood. 

 

Payment

Fees are due at the time of service by Cash, Card, Direct Debit transfer, or PayPal here. A tax receipt will be provided. 

 

Concessions & Medicare

Aligned with my values to make brain training more accessible, if people have limited means, I like to talk with them about what their livelihood would support. If you are experiencing financial hardship, a chronic or serious health condition, you are a first responder, veteran or hold a concession card, and would like to learn about any available concession spots, please do get in touch. 

Counselling, Psychotherapy and Neurofeedback are not yet covered by Medicare.  One positive thing about that is that you don’t need a specific mental health diagnosis by a GP or a referral to participate in sessions. 

If you have Private Health Insurance with BUPA, you may be illegible to get a rebates, Ms Meeray Ghaly, BUPA Provider Number J117041.